Telekomunikasi Indonesia strengthens BPO industry in Australia with the acquisition of Contact Centres Australia.
PT. Telekomunikasi Indonesia, Tbk. along with its subsidiary Telekomunikasi Indonesia International Australia Pty. Ltd or Telkom Australia has announced its 75% acquisition of Contact Centres Australia Pty. Ltd. Contact Centres Australia is a Sydney based company that operates a Business Process Outsourcing. This is a deal worth AUD$11 million.
Contact Centres Australia is a privately owned company by Ben Crabbe, Sue Crabbe and Peter Thomson. It is one of the nation’s leading BPO operators with over 600 staff working with leading edge contact technology solutions. Contact Centres Australia is the owner of 2 subsidiary companies in Financial Information Service Pty. Ltd in Sydney, Australia and Contact Centres New Zealand Ltd in Wellington, New Zealand.
The acquisition is said to be a milestone in Telkom’s international expansion program. The company plans to achieve its objective of establishing Telkom as a global force in Telecommunication, Information, Media, Edutainment and Services, according to TIMES. The program witnessed Telkom develop subsidiaries in key markets around the world with the use of global partnerships and through local mergers & acquisitions. This acquisition improves Telkom’s presence in Australia. The company has a driving force in the world of telecommunications in in Melbourne, Victoria since 2013.
Siam Nugraha, Telkom Australia’s CEO said in an interview “After reviewing many investment targets in Australia we were impressed with the quality of Contact Centres Australia’s management, people and systems. We intend to work with the CCA team to invest in the company’s ability to grow in the Australian and New Zealand market as well as export the way they do business to our other BPO operations in Indonesia. We are thrilled to make the announcement today and look forward to working closely with such a great team”.
Contact Centres Australia started in 2002 with services like BPO solutions to corporate clients. Companies that trust Contact Centres Australia are the following: Colgate, Rio Tinto, Pfizer Australia and Yellow Brick Road as well as many not-for-profit groups. Ben Crabbe Contact Centre Australia CEO comments, “Over the past 12 years we have focused on building the best quality BPO in Australia. Great people, who enjoy being on the phone and are supported by exceptional systems and backup. We think we’ve created something very special, as do Telkom Indonesia. We are very pleased with this new partnership and the opportunity to scale the business even further.”
The acquisition that was announced today is the result of several months of discussions between Jakarta and Sydney. The two companies’ founding partners and management team decided that they will all remain within the business, which will continue to trade as Contact Centres Australia.
About Telkom Indonesia
PT Telekomunikasi Indonesia, Tbk. is considered the largest telecommunications and network provider in Indonesia. The company serves millions of customers all over Indonesia. It provides a broad range of network and telecommunication services, which includes domestic and international basic telecommunication services, with the use of cable and Global System for Mobile Communication as well as through interconnection services used among other license operators, directly or through subsidiaries. Telkom Indonesia has widened its business portfolio to encompass TIMES – Telecommunications, Information, Media, Edutainment and Services. The company has a firm commitment for reliable, secure connectivity and data mobility has enabled the increase of total customer base to 164 million customers as per December 31, 2013.
The company has a firm goal to fulfill its vision to become a major player in the Telecommunication, Information, Media, Edutainment, and Services (TIMES) industry at regional levels. Telkom Indonesia has plans to broaden its business through Telkom International Expansion program. Currently, Telkom Indonesia has already expanded to Singapore, Hong Kong, Timor Leste, Australia, Malaysia, Taiwan, Macau, Myanmar, and USA. Telkom Indonesia stock market evolution:
About Telkom Australia
Telkom Australia is the subsidiary of Telkom Indonesia. It is the biggest state-owned telecommunication company. Telkom Australia business line is all about providing Business Process Outsourcing, Information Technology Outsourcing, and Telecommunication Services.
About Siam Nugraha
Siam Nugrahais the Chief Strategy Officer of Telekom Australia. He is an expert in project management in a variety of global contact centre projects. He has a keen understanding of business processes, contact center implementation projects and computer telephony integration system which could all in all help sound understanding of customer requirements in the BPO industry.
About Contact Centres Australia
Contact Centres Australia is an Australian-owned operation based in Surry Hills, Sydney. The company delivers a comprehensive range of BPO solutions. It can integrate these with other kinds of fulfillment services to be able to create a complete end-to-end solution. The company has a goal and that is to build solid business relationships by promoting transparency in its operations on all levels of the business. And finally it aims provides clients with unlimited access to the call centre and access to detailed records and data.